I was impressed with the swift response to my initial enquiry and personal follow-up on my order, as well as kind help with engraving! The pen I ordered for my husband arrived quickly and is lovely, he will be really pleased, I’m looking forward to giving it to him. Thanks so much for your excellent service.Thanks Olga

Hi Chris, your a star you should be proud of yourself & the company, well done on prompt action & replying quickly, I’m hoping to get a toothpick for my birthday in December & will definitely be using you again. Thanks for Everything Helen X

Hello, I just wanted to confirm I’ve received the christening bracelets today. I’m really pleased with them, they’re perfect! Thank you ever so much. Gemma

Thank you for your prompt delivery of the adult silver bangle, it arrived the day after I spoke with you, made a gorgeous gift. I would have no reservations in purchasing from your company again or recommending you to others. Christopher

Dear Chris Thank you very much for keeping me informed of the process of my order. The silver bracelets arrived just two days after I had placed the order and they are lovely - much better quality than the many others I had looked at. I also appreciate the presentation boxes. Many thanks and best wishes Anne

Hi Chris
I want to send you my grateful thanks for the wonderful customer service you provide for your company. My two nephews were delighted with their graduation gift which, despite the short notice, arrived on time beautifully presented and engraved with their initials. 
So many, many thanks for your very helpful advice, recommendations and organisation to get the gifts to them on their special day. You, together with your company, provide an exceptional service for which I am very grateful. I will recommend your company to all I know for your excellent service and wonderful help.
Many thanks again.

Hi Chris  - Just wanted to let you know I received my bracelet, and it's beautiful. Thanks so much for your help.
p.s. I may order one for daughter for Christmas, but I'll be sure to give myself enough time for delivery :)

Hi Chris,
Just to let you know the pen arrived, looks fantastic and writes beautifully, many many thanks for your excellent service, I am sure I will be making more purchases in the weeks and months ahead
Kind regards

I would just like to say Thank You for for your prompt delivery and it Is so nice to be receive polite emails in case of any help required.I will have no hesitation in recommending you to friends. Sue

 just wanted to thank you for your service. I received the pen & the recipient of it was absolutely delighted. I would not hesitate to recommend your company to others & hope to use you again in the future.Regards

Dear Chris and Team
Thank you very much for your prompt service and delivery recently. My husband was thrilled with the Waldmann Silver Fountain pen I purchased from you. The engraving was beautiful and the delivery could not have been quicker. The advice and re-assurance regarding the purchase were most gratefully received. The next time I'm looking for a special gift, I will certainly be coming back to your website.

With kind regards for your future success.

Dear Chris,
                Thank you for pencil,received this morning. I am very pleased with it, and hope my husband will be when his birthday arrives.I can't speak highly enough of the service I have had from you.Never thought I would have such a speedy delivery and such personal attention. 
Many thanks ! Elizabeth 

Dear Chris and Thomas
Today I collected a wonderful pen from the post office in Tenerife and boy was it worth the wait!!!It is absolutely fantastic and I am delighted. Thanks also for the cleaning cloth and refills.Apologies that this took some time and many thanks for your help in providing information that would have helped me to track it down.
Very best wishes

HI Tom,Thank you so much for your kind e mail. Couldn't believe it when i received my parcel the following day. Bought this toothpick to go with hubby's birthday gifts and i am sure he won't be disappointed. A good idea for it not to have a metal feel in your mouth, but to have this nylon part instead. Pleased with gift box it came in and was all safely packaged. Thanks again Alison

Hi Tom 
The bracelets arrive today and I only ordered them yesterday! 
Thank you so much - brilliant service. 
Kind regards

:-)  If the pen is as good as the service, I will recommend you to everyone.

Dear Chris,
I am very pleased with my bracelet that I ordered from Silverpen thank you. I was very impressed with the continued updates from you following my order, keeping me informed of delivery etc. Thank you for a brilliant service.
Many thanks,

Hi Chris,
I have just received my order and it is perfect, thank you so much for the great service!

Hi Tom, I received my order yesterday and I am very pleased with it. Excellent service and value for money.
Thank you.

The pen arrived today - very pleased with your service. Much appreciated.

Best wishes, 

Hi Tom ~Thank You so much for taking the time out of your busy day to respond so quickly!I will proudly explain your family Hallmark everytime I show the bracelet off to friends and family. Your kind response and excellent craftsmanship will make it a great pleasure!!

With Gratitude ~  Shannon

Just wanted to say thank you for your excellent service and a great product.
My friend is delighted with his unique present.
With my kindest wishes

Great! Thanks so much for the fast turnaround and great service.
Meant to write before, they arrived and are lovely. 
Thanks again,

Dear Chris and Mandy,
The pen arrived this morning and I am very pleased with it! It looks great and is "chunky", perfect for my husband. I am really grateful for all of your efforts to get it here in time for our anniversary, once again thank you very much and I will recommend you to all of our friends.
Regards Susan

 Hi Tom,
I received my order this morning - in perfect condition.
Thank you so very much. Unfortunately I AM THE ORIGINAL 'LAST OF THE PROVERBIAL BIG SPENDERS'
But I can still appreciate top quality and excellent service - you supplied both in abundance on this order!
Kind regards,


Many thanks Tom, the pen arrived this morning and it's beautiful. Very impressed with your service and will not hesitate to recommend you.
Thanks again,
Regards, Sandra

I have received the pen exactly as you said I would!   I am very happy with both the pen and the service I have received, many thanks 

Thanks for your prompt response to my order. It arrived on Saturday, and I am delighted with it. I shall be recommending you to friends and family.
Kind regards,

Dear Tom
Just to say that the pencil arrived safely this morning and we are
absolutely delighted with it. Thank you for getting it to us so promptly.
Kind regards

Hi Tom,
I received the pen today and would like to say how quick and efficient the order and delivery was. I ordered the pen for my partner who has just started a new course at uni and she was well chuffed with it and totally amazed at the quality and fineness of it, 'perfect' she said, so what more could I say. Many thanks.

Dear Tom
Items received this morning and we are very pleased with both
the pencil and roller ball.
Many thanks for your excellent service.

Dear Chris
Thank you ever so much, for being so accommodating. That will be great - a real advantage of being able to talk to a real person rather than just some large, impersonal switchboard.
Regards Iona.